How do I know if an email or website is really from Plural?

Occasionally, people create fake emails or websites designed to look like Plural. These sites can be used to try to steal personal information, like your password or bank account info. This is often called phishing or spoofing.

If you receive an email or are directed to a website that looks like Plural but asks for confidential information, be cautious. When in doubt, always start at the Plural home page. Type https://www.plural.com into your browser and go from there.

Identify fraudulent emails and websites

Fraudulent emails often include the Plural logo and a fake Plural address in the "From" line.

Fraudulent emails might also contain text taken from real Plural emails, such as a reservation confirmation message, payout confirmation, reservation reminder, or a request to update your profile. By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

Check for legitimate links

Fraudulent emails can contain links to fake Plural web pages that try to steal your information. Don’t click links in any email you’re not sure about.

A real link to Plural will begin with https://www.plural.com. If you click a link that takes you to a page that looks like Plural but doesn’t start with this address, it’s a fraudulent page and you should close it.

Check for official Plural domains

Fraudulent emails often come from domains that may appear similar, such as @prular.com or @jobs-plural.com. But legitimate emails from Plural will only come from the following domains:

@plural.com

If it's not sent from one of these addresses, it’s not from Plural.

Check the website address

Pay special attention to misspellings of Plural’s name. If Plural is misspelled in the website address, the website is fake.

Check for a lock icon in your browser

You can tell if a website is secure by looking for a lock icon in your browser’s address bar. All of Plural’s websites will show this icon. If this icon isn't in the address bar, your connection to the website isn’t secure, and you shouldn’t enter any personal information.

Be wary of threatening tones

Fraudulent emails and websites often have an urgent tone and threaten account suspension, loss of a reservation or booking, or a delayed payout if you don't click a link or provide certain information immediately.

If it’s truly important, you’ll usually find more information in your Plural dashboard. If you have any doubt about an email’s authenticity, log in to your account and go from there.

Report fake websites to Plural

If you believe you've encountered a web page designed to look like Plural, let us know by contacting us and reporting the website URL. If you interacted with a fraudulent site or are concerned about the security of your account, contact us.