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Declined Payments

Geographic location

If your customers are using cards issued in a different country than where your Stripe account is registered, they may experience an increased rate of declines. The quickest way to resolve this is for your customers to contact their issuing bank to authorize the charge. If you have customers concentrated in different locations around the world, you might also consider setting up Stripe accounts in your larger markets, or those where you are experiencing higher decline rates to process those charges locally.

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